1 Your contract with us
When you sign the form on page 1 of this rental agreement,
you accept the conditions set out in this rental agreement.
Please read this agreement carefully. If there is anything you do
not understand, ask a member of staff to explain it.
2 Rental period
You will have the vehicle for the period shown in the
agreement. We may agree to extend this rental period, but the
total rental will not be for more than 30 days.
If you do not bring back the vehicle on time, you will be
breaking the conditions of this agreement. We can charge you
for every day or part of the day you have the vehicle after you
should have returned it to us. We will charge you a daily or
hourly rate (which will be shown at the place you have rented
the vehicle from) until we get our vehicle back.
If you break our agreement, we can ask you to bring back the
vehicle before the date and time we have agreed with you. To
do this we will give you written notice in person or send it to
the address you have given on page 1. Once we have given
you the notice in person, you will no longer have our permission
to have the vehicle. If we send you a notice in the post, one day
after we have posted it you will no longer have our permission
to have the vehicle. We may then take back our vehicle. If we
believe you have given us false information, we may take back
the vehicle without giving you any notice.
3 Your responsibilities
a You must inspect the vehicle and any accessories we
provide before you take the vehicle. If you are not satisfied
with the vehicle or you do not think the condition of the
vehicle meets our pre-rental inspection report, you should let
b You must look after the vehicle, any accessories and the
keys or other locking device for the vehicle. You must always
lock the vehicle when you are not using it, and use any
security device which is fitted or which we supply. You must
always protect the vehicle against weather conditions which
could cause damage. You must make sure that you use the
correct type of fuel and fluids in the vehicle.
c Depending on section 8 of this agreement (‘Our motor
insurance and damage protection programme’), you are
responsible for any damage to the vehicle, including damage
caused by hitting low-level objects such as bridges or low hanging
tree branches. You will have to pay our reasonable
costs for bringing the vehicle back to the condition stated in
the pre-rental inspection report. This could include the cost
of any damage inside and outside the vehicle, cleaning costs
if the vehicle is very dirty, and replacing any items or
d You must not sell, rent or get rid of the vehicle or any of its
parts. You must not give or try to give anyone the legal rights
to the vehicle or transfer legal ownership.
e You must not let anyone work on the vehicle without our
permission. If we do give you permission, we will only give
you a refund if you have a receipt for the work we have
given you permission for.
f You must let us know as soon as you become aware of a
fault with the vehicle, or if the vehicle is stolen or involved
in an accident.
g If we have agreed to drop off the vehicle at an address you
give us, you will be responsible for the vehicle from the time
we drop it off.
h Unless we have agreed to collect the vehicle from you,
you must return the vehicle to the location or rental branch
we agreed. You must return it during the opening hours
or at a time we tell you. When you return the vehicle, our
staff must check its condition.
If we have agreed to allow you to return the vehicle outside
of our opening hours, you will stay responsible for the
vehicle and its condition until our staff have checked it. We
may need to clean the vehicle before our staff can check its
i You must not carry any object or substance which, because
of its condition or smell, may harm the vehicle or delay us
renting or selling it.
jYou the client are liable for checking all levels on a daily
basis, you will be liable for any damage cause to the vehicle
by not doing so, this includes but is not limited to Oil, Water,
Screen wash. If you are unsure on how to do this, please
ask our driver/staff member to show you.
4 Our responsibilities
a We will identify and tell you about any existing damage to
the vehicle before you sign this agreement.
b We have maintained the vehicle to at least the
manufacturer’s recommended standard. The vehicle is
roadworthy and suitable for you to use at the start of the
c We are responsible if someone is injured or dies as a
result of our action or failure to act. We are also responsible
for any loss you suffer as a result of us breaking this
agreement, if we could have predicted your loss at the
time this agreement started and it is a result of us breaking
this agreement. We are not responsible for any loss which
is a side effect of the main loss and which we or you could
not have predicted, such as loss of profits or loss of
opportunity (for example not being able to go to a business
We are not responsible for any goods/livestock/belongings in the vehicle at any time and do not offer goods in transit insurance.
You are responsible for removing your personal belongings from the
vehicle at the end of the rental period, as we are not
responsible for any items you leave in the vehicle. If you do
leave items in the vehicle, we may agree to keep them for you
to collect within a reasonable time. We may charge you
reasonable costs for storing the items.
6 Conditions for using the vehicle
a Only you, any driver named on page 1 (of the rental
agreement), and anyone we have given written permission
to, can drive the vehicle. Anyone driving the vehicle must
have a full driving licence which is valid in the European
Economic Area for the type of vehicle you are renting.
b You must not rent the vehicle to anyone else. You must also
not use the vehicle or let someone else use it:
b1 for any illegal purposes or in a way which would cause
b2 to carry passengers for a fee (except for minibuses
which you have a valid operator’s licence for);
b3 for driving lessons;
b4 to tow or push any vehicle, trailer or other object,
without our written permission;
b5 for racing, pacemaking, or to test the vehicle’s reliability
b6 off roads or on roads unsuitable for the vehicle;
b7 if the driver has been drinking alcohol or taking drugs;
b8 outside the United Kingdom, unless we have given you
written permission and a Vehicle on Hire Certificate;
b9 if it is loaded beyond the manufacturer’s maximum
b10 to carry unsecured loads;
b11 to carry more passengers than the vehicle was
manufactured to legally carry; or
b12 if the driver does not have a valid operator’s licence (if it
is a goods vehicle or a minibus).
We work out our charges using our current price list, which
includes VAT (see page 1 of the rental agreement). You will
be responsible for paying the following charges.
a The rental and any other charges we work out according to
b Any charge for loss or damage resulting from you not
keeping to your responsibilities, as set out in section 3
c A refuelling service charge if you did not return the vehicle
to us with the agreed amount of fuel. The charge will be
based on the rates set out on page 1 of this agreement or
those at the location or rental branch you rented the vehicle
from (or both).
d All charges and legal costs for any congestion charge, roadtraffic
offence or parking offence, or any other offence
involving the rental vehicle, including costs from the vehicle
being clamped, seized or towed away. You are responsible
for paying the appropriate authority or company for any
charges and costs if and when they ask for these payments.
You will also be responsible for paying our reasonable
administration charges of £30.00 plus VAT for dealing with these matters.
e The reasonable cost of repairing any damage to the vehicle
which was not noted at the start of the agreement, whether
you were at fault or not (depending on section 4). You will
also be responsible for paying the reasonable cost of
replacing the vehicle if it is stolen or written off, depending
on any insurance you have (as set out in section 8), if and
when we demand this payment.
f A loss-of-income charge, when we demand it, if we cannot
rent out the vehicle because it needs to be repaired, if it is a
write-off (it cannot be repaired), or if it has been stolen and
we are waiting to receive a full payment of the vehicle’s
g We will only charge you for loss of income if we cannot get
back our losses under the damage protection programme,
as explained in section 8. We will charge you at the
published daily or hourly rate, and we will never charge you
for more than 30 days. We will always do everything we can
to make sure we repair the vehicle or get back our costs as
soon as possible.
h Any recovery charges arising from the Vehicle and Operator
Services Agency (VOSA), HM Revenue & Customs (HMRC),
the police, or any other public organisation (or their agent)
who has seized the vehicle. You will also have to pay us a
loss-of-income charge while we cannot rent out the vehicle.
i Any published rates for delivering and collecting the vehicle,
a charge for an extra driver or returning the vehicle late, and
charges for accessories such as child car seats, satellite
navigation systems and other similar items.
j Interest, which we will add every day to any amount you do
not pay us on time, at the rate of 4% a year above the base
lending rate as published by Barclays Bank. We will publish
this rate from time to time.