Terms & Conditions

1 Your contract with us


When you sign the form on page 1 of this rental agreement,

you accept the conditions set out in this rental agreement.

Please read this agreement carefully. If there is anything you do

not understand, ask a member of staff to explain it.


2 Rental period


You will have the vehicle for the period shown in the

agreement. We may agree to extend this rental period, but the

total rental will not be for more than 30 days.

If you do not bring back the vehicle on time, you will be

breaking the conditions of this agreement. We can charge you

for every day or part of the day you have the vehicle after you

should have returned it to us. We will charge you a daily or

hourly rate (which will be shown at the place you have rented

the vehicle from) until we get our vehicle back.

If you break our agreement, we can ask you to bring back the

vehicle before the date and time we have agreed with you. To

do this we will give you written notice in person or send it to

the address you have given on page 1. Once we have given

you the notice in person, you will no longer have our permission

to have the vehicle. If we send you a notice in the post, one day

after we have posted it you will no longer have our permission

to have the vehicle. We may then take back our vehicle. If we

believe you have given us false information, we may take back

the vehicle without giving you any notice.


3 Your responsibilities


a You must inspect the vehicle and any accessories we

provide before you take the vehicle. If you are not satisfied

with the vehicle or you do not think the condition of the

vehicle meets our pre-rental inspection report, you should let

us know.


b You must look after the vehicle, any accessories and the

keys or other locking device for the vehicle. You must always

lock the vehicle when you are not using it, and use any

security device which is fitted or which we supply. You must

always protect the vehicle against weather conditions which

could cause damage. You must make sure that you use the

correct type of fuel and fluids in the vehicle.


c Depending on section 8 of this agreement (‘Our motor

insurance and damage protection programme’), you are

responsible for any damage to the vehicle, including damage

caused by hitting low-level objects such as bridges or low hanging

tree branches. You will have to pay our reasonable

costs for bringing the vehicle back to the condition stated in

the pre-rental inspection report. This could include the cost

of any damage inside and outside the vehicle, cleaning costs

if the vehicle is very dirty, and replacing any items or



d You must not sell, rent or get rid of the vehicle or any of its

parts. You must not give or try to give anyone the legal rights

to the vehicle or transfer legal ownership.


e You must not let anyone work on the vehicle without our

permission. If we do give you permission, we will only give

you a refund if you have a receipt for the work we have

given you permission for.


f You must let us know as soon as you become aware of a

fault with the vehicle, or if the vehicle is stolen or involved

in an accident.


g If we have agreed to drop off the vehicle at an address you

give us, you will be responsible for the vehicle from the time

we drop it off.


h Unless we have agreed to collect the vehicle from you,

you must return the vehicle to the location or rental branch

we agreed. You must return it during the opening hours

or at a time we tell you. When you return the vehicle, our

staff must check its condition.

If we have agreed to allow you to return the vehicle outside

of our opening hours, you will stay responsible for the

vehicle and its condition until our staff have checked it. We

may need to clean the vehicle before our staff can check its



i You must not carry any object or substance which, because

of its condition or smell, may harm the vehicle or delay us

renting or selling it.


jYou the client are liable for checking all levels on a daily

basis, you will be liable for any damage cause to the vehicle

by not doing so, this includes but is not limited to Oil, Water,

Screen wash. If you are unsure on how to do this, please

ask our driver/staff member to show you.





4 Our responsibilities


a We will identify and tell you about any existing damage to

the vehicle before you sign this agreement.


b We have maintained the vehicle to at least the

manufacturer’s recommended standard. The vehicle is

roadworthy and suitable for you to use at the start of the

rental period.


c We are responsible if someone is injured or dies as a

result of our action or failure to act. We are also responsible

for any loss you suffer as a result of us breaking this

agreement, if we could have predicted your loss at the

time this agreement started and it is a result of us breaking

this agreement. We are not responsible for any loss which

is a side effect of the main loss and which we or you could

not have predicted, such as loss of profits or loss of

opportunity (for example not being able to go to a business



5 Property


We are not responsible for any goods/livestock/belongings in the vehicle at any time and do not offer goods in transit insurance.

You are responsible for removing your personal belongings from the

vehicle at the end of the rental period, as we are not

responsible for any items you leave in the vehicle. If you do

leave items in the vehicle, we may agree to keep them for you

to collect within a reasonable time. We may charge you

reasonable costs for storing the items.


6 Conditions for using the vehicle


a Only you, any driver named on page 1 (of the rental

agreement), and anyone we have given written permission

to, can drive the vehicle. Anyone driving the vehicle must

have a full driving licence which is valid in the European

Economic Area for the type of vehicle you are renting.


b You must not rent the vehicle to anyone else. You must also

not use the vehicle or let someone else use it:

b1 for any illegal purposes or in a way which would cause


b2 to carry passengers for a fee (except for minibuses

which you have a valid operator’s licence for);

b3 for driving lessons;

b4 to tow or push any vehicle, trailer or other object,

without our written permission;

b5 for racing, pacemaking, or to test the vehicle’s reliability

or speed;

b6 off roads or on roads unsuitable for the vehicle;

b7 if the driver has been drinking alcohol or taking drugs;

b8 outside the United Kingdom, unless we have given you

written permission and a Vehicle on Hire Certificate;

b9 if it is loaded beyond the manufacturer’s maximum

weight recommendations;

b10 to carry unsecured loads;

b11 to carry more passengers than the vehicle was

manufactured to legally carry; or

b12 if the driver does not have a valid operator’s licence (if it

is a goods vehicle or a minibus).


7 Charges


We work out our charges using our current price list, which

includes VAT (see page 1 of the rental agreement). You will

be responsible for paying the following charges.


a The rental and any other charges we work out according to

this agreement.


b Any charge for loss or damage resulting from you not

keeping to your responsibilities, as set out in section 3



c A refuelling service charge if you did not return the vehicle

to us with the agreed amount of fuel. The charge will be

based on the rates set out on page 1 of this agreement or

those at the location or rental branch you rented the vehicle

from (or both).


d All charges and legal costs for any congestion charge, roadtraffic

offence or parking offence, or any other offence

involving the rental vehicle, including costs from the vehicle

being clamped, seized or towed away. You are responsible

for paying the appropriate authority or company for any

charges and costs if and when they ask for these payments.


You will also be responsible for paying our reasonable

administration charges of £30.00 plus VAT for dealing with these matters.


e The reasonable cost of repairing any damage to the vehicle

which was not noted at the start of the agreement, whether

you were at fault or not (depending on section 4). You will

also be responsible for paying the reasonable cost of

replacing the vehicle if it is stolen or written off, depending

on any insurance you have (as set out in section 8), if and

when we demand this payment.


f A loss-of-income charge, when we demand it, if we cannot

rent out the vehicle because it needs to be repaired, if it is a

write-off (it cannot be repaired), or if it has been stolen and

we are waiting to receive a full payment of the vehicle’s



g We will only charge you for loss of income if we cannot get

back our losses under the damage protection programme,

as explained in section 8. We will charge you at the

published daily or hourly rate, and we will never charge you

for more than 30 days. We will always do everything we can

to make sure we repair the vehicle or get back our costs as

soon as possible.


h Any recovery charges arising from the Vehicle and Operator

Services Agency (VOSA), HM Revenue & Customs (HMRC),

the police, or any other public organisation (or their agent)

who has seized the vehicle. You will also have to pay us a

loss-of-income charge while we cannot rent out the vehicle.


i Any published rates for delivering and collecting the vehicle,

a charge for an extra driver or returning the vehicle late, and

charges for accessories such as child car seats, satellite

navigation systems and other similar items.


j Interest, which we will add every day to any amount you do

not pay us on time, at the rate of 4% a year above the base

lending rate as published by Barclays Bank. We will publish

this rate from time to time.